tag:blogger.com,1999:blog-7481907982012685430.post3711990534210934962..comments2023-05-28T05:59:23.798-04:00Comments on Editor's Blog: Service is a wonderful thingJoan Krauterhttp://www.blogger.com/profile/17995540241194841491noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7481907982012685430.post-78531318404042479312007-10-09T08:26:00.000-04:002007-10-09T08:26:00.000-04:00Hogwash. The problem is "extended warranties", I t...Hogwash. The problem is "extended warranties", I think not. The problem is "traffic", please.<BR/><BR/>The problem is a lack of work ethic and substandard service being provided and being accepted. If your manufacturers/customers are not paying on time then it is time to get new customers and/or change your business model. If "you" own the business and that business is not providing a great service or product for whatever reason than it it is your fault/responsibiliy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7481907982012685430.post-10298542287460342952007-10-09T04:30:00.000-04:002007-10-09T04:30:00.000-04:00Providing quality home service is very difficult. ...Providing quality home service is very difficult. As a business owner who has represented many manufacturers over the years, we have been forced to push our techs, schedule numerous calls on a route basis, and get substandard reimbursements from manufacturers. It is very hard to provide good service when you cant make money on a service call. Much of this problem is caused by so called extended warranties people purchase. These warranties have pretty much devestated the businesses ability to provide good service. So, anyway, it's not always the fault of the service provider. He or she is only trying to stay in business. We have a 95% satisfaction rate. We would like it to be everyone. Another factor is the increasingly crowded roads. You cant make a living when a person who cost you $86.00 per hour is wasting half his day in heavy traffic.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7481907982012685430.post-79359647722805354672007-10-08T13:19:00.000-04:002007-10-08T13:19:00.000-04:00From my experience that is how everything works do...From my experience that is how everything works down here.Anonymousnoreply@blogger.com